1. Introduction
This Privacy Policy explains how BaxChain Network Limited (“we,” “us,” or “our”), a company duly registered under the laws of the Federal Republic of Nigeria with the Corporate Affairs Commission (CAC) under registration number 6942399, operating the marketplace platform 9JAstore.com, collects, uses, discloses, and safeguards your information when you visit our website and use our services.
9JAstore is a marketplace that connects independent Vendors with Customers. This policy applies to all users of the Platform, whether Vendors, Customers, or visitors.
Our registered office is located at 24 DE MILES PLAZA, GLO MASS ROAD, Otefe-Oghara, Delta State, Nigeria. For further information about our parent company, visit baxchain.com.
2. Information We Collect
2.1 Vendor Information
When you register as a Vendor, we collect:
- Full name, email address, and phone number
- Business name, type, description, and location (city/state)
- WhatsApp number (optional)
- Bank account details (for processing vendor payouts)
- CAC registration number (optional, for business verification)
- KYC identity documents (BVN/NIN) when applying for verification
- Store branding content (logos, banners, product images)
2.2 Customer Information
When you make a purchase through a Vendor’s storefront, we collect:
- Full name, email address, and phone number
- Delivery address information (for order fulfillment)
- Payment transaction details processed through our payment gateway
- Order history and purchase records
2.3 Automatically Collected Information
We automatically collect certain information when you access our platform, including:
- IP address, browser type, and device information
- Pages visited, time spent, and navigation patterns
- Cookies and similar tracking technologies
3. How We Use Your Information
3.1 For Vendors
- Create and manage your vendor account and storefront
- Process payouts and manage your earnings
- Perform KYC verification (for Premium vendors requesting verification)
- Send order notifications, payout updates, and platform communications
- Provide analytics on your store performance
- Prevent fraud and ensure platform security
3.2 For Customers
- Process orders and payments
- Facilitate delivery through our logistics partners
- Send transactional emails (order confirmations, shipping updates)
- Enable communication with Vendors for order-related inquiries
- Handle disputes and refund requests
3.3 General
- Improve our platform, features, and user experience
- Comply with legal obligations under Nigerian law
- Send marketing communications (with your consent)
4. Information Sharing
We do not sell your personal information. We may share your information with:
- Between Vendors and Customers: Order details (name, address, phone) are shared with the relevant Vendor to fulfill orders. Customer contact details are visible to the Vendor for order communication
- Payment Processors: Our trusted payment gateway partner, for processing card payments and vendor payouts securely
- Delivery Partners: Automated logistics partners, for order fulfillment and shipping across Nigeria
- KYC Verification: A secure government identity verification service, for processing Vendor KYC (BVN/NIN verification)
- Communication Services: For sending SMS and email notifications
- Legal Authorities: When required by Nigerian law or court order
5. Data Security
We implement industry-standard security measures including SSL encryption, secure authentication protocols, and encrypted data storage to protect your personal information. KYC documents are processed through a secure identity verification infrastructure and are not stored on our servers. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
- Vendor data: Retained for as long as your account is active. Inactive vendor accounts may be archived after 12 months of inactivity
- Customer data: Order records are retained for the duration required to support warranty claims, disputes, and legal compliance
- Transaction records: Retained for a minimum of 6 years as required by Nigerian tax and financial regulations
- KYC data: Verification status is retained; raw identity documents are processed by our verification partner and not stored by 9JAstore
7. Your Rights
Under the Nigeria Data Protection Regulation (NDPR), you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal obligations and active order/payout records)
- Withdraw consent for marketing communications
- Lodge a complaint with the National Information Technology Development Agency (NITDA)
8. Cookies
We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze platform usage. You can control cookie settings through your browser, but disabling cookies may affect platform functionality.
9. Third-Party Links
Our platform may contain links to third-party websites, including Vendor’s external social media pages and websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
10. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a minor, we will take steps to delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of the platform after changes constitutes acceptance of the revised policy.
12. Contact Us
If you have questions about this Privacy Policy, please contact us:
- Company: BaxChain Network Limited
- Address: 24 DE MILES PLAZA, GLO MASS ROAD, Otefe-Oghara, Delta State, Nigeria
- Website: baxchain.com
- CAC Registration: 6942399